How Moveworks used Rocketlane's timesheet governance agent to cut manual approvals by 2 to 3 Hours

About Moveworks

Moveworks is a leading enterprise AI company recently acquired by ServiceNow that supports over 5 million users globally. Their Professional Services team was scaling rapidly but still relied on manual time tracking, approval, and utilization processes.

The Challenge

The Professional Services team had no structured timesheet approval process and lacked visibility into utilization trends until month-end. PTO logged as admin time distorted utilization data, and miscategorized time entries created downstream confusion.

The Solution

Moveworks used Rocketlane's timesheet governance agent to enforce three governance policies:

1. Block PTO/OOO from internal project logging

2. Flag utilization below role-specific targets

3. Flag entries causing weekly totals to exceed 50 hours

The Impact

PTO miscategorization is now caught at the point of entry. The team can course-correct within the same week instead of relying on end-of-month reviews, saving the operations team 2–3 hours monthly.

"Instead of me having to go in and run a full time tracking report, dig into why admin time is so high or why the utilization looks off, I don't have to do that anymore." — Kristen Rosenberry, Senior Professional Services Operations and Strategy Manager, Moveworks