GoCardless is a global leader in direct bank payment solutions headquartered in the UK. Each year GoCardless processes over US$30 billion of payments across 30+ countries.

GoCardless needed a solution that could:

• Give complete visibility into project progress to customers
• Accurately track productivity of their implementation team
• Accelerate their customers’ go-live journey

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The Challenge

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• With no project-related information readily available, GoCardless’ customers found it difficult to get visibility into project progress.
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• The lack of a reporting feature to accurately measure team productivity was another major pain point for GoCardless.
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• Having to switch between multiple tools for customer collaboration, communication, and management of implementation projects affected productivity and resulted in longer implementations.

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The Solution

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When I look at the number of accounts an implementation manager could easily manage pre-Rocketlane and post-Rocketlane, we can see a really massive improvement there. But also in terms of how quickly we are able to deliver value to our customers and in terms of the metrics we track, in a short space of just two months, we’ve been able to accelerate time-to-value for our customers by 20%!

Céline Caux - Director, Professional Services

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• With Rocketlane’s customer portal, customers of GoCardless now have complete visibility into the progress of their implementation projects.
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• Rocketlane’s time tracking feature has made the implementation manager’s life a lot easier at GoCardless. They are able to fill out and maintain timesheets more effortlessly now.
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• The native reports on Rocketlane such as Team Performance, Project Performance, and Operations Insights have helped GoCardless benchmark and fine-tune the onboarding process. This has helped GoCardless bring down project duration and realize faster go-live times for their customers.