As AI transforms how organizations plan, execute, and deliver projects, one truth remains unchanged: customer experience still defines success.
Join experts from Rocketlane and Costa Xynos, Head of Professional Services at GoCardless, for a forward-looking discussion on why customer centricity in project delivery will be the ultimate differentiator. In the AI era, the most successful teams will be those that harness technology to drive efficiency—without losing the human touch that powers exceptional customer experiences.
Hear how GoCardless has made customer experience its North Star, embedding empathy, transparency, and proactive communication into every project.
Key Takeaways
- The AI impact on project delivery: How automation is reshaping execution, collaboration, and delivery models.
- CX as a performance metric: Why customer experience is becoming a top KPI for modern delivery leaders.
- Balancing tech and touch: How to infuse empathy and customer-centricity into every phase of delivery.
- Inside GoCardless: Real-world lessons from a customer-first delivery approach
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Customer-Centric Delivery: The New Standard for Project Excellence in the AI Era
January 28, 2026
9 am ET | 2 pm BST
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As AI transforms how organizations plan, execute, and deliver projects, one truth remains unchanged: customer experience still defines success.
Join experts from Rocketlane and Costa Xynos, Head of Professional Services at GoCardless, for a forward-looking discussion on why customer centricity in project delivery will be the ultimate differentiator. In the AI era, the most successful teams will be those that harness technology to drive efficiency—without losing the human touch that powers exceptional customer experiences.
Hear how GoCardless has made customer experience its North Star, embedding empathy, transparency, and proactive communication into every project.
Key Takeaways
- The AI impact on project delivery: How automation is reshaping execution, collaboration, and delivery models.
- CX as a performance metric: Why customer experience is becoming a top KPI for modern delivery leaders.
- Balancing tech and touch: How to infuse empathy and customer-centricity into every phase of delivery.
- Inside GoCardless: Real-world lessons from a customer-first delivery approach
