Project signals

Your projects don't go red overnight. They get there through moments that never make it into your project data. A champion who quietly changed roles, a customer that started evaluating a competitor, a concern raised multiple times that nobody followed up on. Your PSC tells you whether milestones are on track, but it's completely blind to what people are actually saying about your projects. Nitro reads every meeting and email across your customer base and automatically surfaces signals.

Signals ensure that you are alerted about the go live risk the moment somebody complains about an API failure or a missing feature before it escalates.

Let me show you how signals get set up.

Signals can be a risk, an opportunity, or operational, like a feature request. Let's create one for any time a customer mentions a go live blocker. Nitro then asks you a few questions to fine tune it. What counts as a blocker?

And here's where it gets interesting. Because Nitro understands your business, the options are already tailored. How sensitive should it be? Only what's said out loud or implicit cues too?

Pick how strict you want it. And how should they be categorized? Again, Nitro gives you options tailored to your context. And that's it.

The signal setup is live. Nitro will start monitoring calls and emails across your entire portfolio of customers to generate these signals. The signals dashboard is the one place to spot what's brewing with any customer. Click into any account, and you will see a summary of all the risks and opportunities with that account.

Signals can help you understand the risks in a more fine grained way. In this case, you can see that the customer is actively evaluating a competitor.

And when you need to understand how you got where you are with this account, the timeline view shows how the situation evolved.

You can also ask Nitro anything. What were the takeaways from my last meeting with this customer?

Nitro pulls from the full conversation history on the account and gives you what actually mattered, exactly the kind of context you'd want before walking into that call.

And for the meetings you often run across your customer base, like QBRs, you can build an assistant that preps you end to end. A QBR prep agent for any customer that gives you an exec level briefing on risks and concerns.

Nitro asks a couple of clarifying questions. What you are interested in? What to lead with? Anything specific to highlight? Then it builds the assistant and runs it. And what comes back is the full briefing. Risk signals, expansion opportunities, pain points organized by account.

Nitro signals and assistance ensure you are ready to walk into any customer conversation.