How Dreher Consulting cut client update calls by 66% and reclaimed hours with Rocketlane

About Dreher Consulting

Dreher Consulting is a Germany-based consulting firm partnering with enterprises to modernize operations through ERP advisory, process optimization, and digital transformation initiatives. As a vendor-independent advisor, the company evaluates, implements, and optimizes systems aligned with long-term business outcomes.

The Challenge

Duplication of information across internal tools, update documents, and client emails was the trigger for change. Manual copying of project updates consumed 30–40 minutes per update. Clients lacked self-serve access to project status, forcing constant inbound calls. Resource forecasting beyond one to two weeks was impossible, and consultant conflicts were discovered mid-project. The entire engagement model was built around frequent meetings rather than transparency.

"Majority of project management tools, in theory it should be a very simple thing to be able to deliver. In practice, it's very difficult to get a project management tool that just focuses on the project. Usually, there's lots of fancy bells and whistles and you use none of them. And you still get back to the basic spreadsheet."

"Duplication of information was the trigger. In one tool, we're writing this down. And for this exact same point, we had to write it down in another tool. And then we wanted to give an update to the customer, so we copied and pasted from that tool into another tool. And then we send an email saying the same information. The team spent probably thirty, forty minutes just to deliver one piece of information." — Andrew Thompson, Operational Lead, Dreher Consulting

The Solution

Dreher Consulting moved off its previous tooling (Teamworks) and onto Rocketlane, migrating 15+ active projects. Rocketlane gave clients self-serve visibility into project status and gave the team granular resource visibility into consultant availability, making it easier to plan cover across concurrent projects. Time entries could be easily tracked and reconciled, accelerating billing cycles.

"Rocketlane's granularity is a huge advantage. You can quite easily see what a consultant has at any one time .Has a consultant got some available time? We need cover in projects. How are we gonna do that? It's a lot easier to build the jigsaw puzzle of who has availability and when allowing a consistent delivery to clients."

"Due to the simplicity of the tool, and the high level of support available from Rocket Lane as standard that's an area where a lot of project management software falls down.They promise the world and deliver nothing. The support from Rocketlane was very, very good." — Andrew Thompson, Operational Lead, Dreher Consulting

The Impact

Client inquiry calls were reduced by two-thirds within the first few weeks. The team saved 2–3 hours weekly on resource management. Billing cycles accelerated as time entries became easy to track and reconcile, and the transition from Teamworks was smooth with 15+ active projects migrated successfully.

"Since Rocketlane, I would say such conversations have been cut down by two thirds. A large percentage of calls asking quite basic questions have been removed. That was very noticeable from the first few weeks."

"If you don't have to spend the first twenty minutes explaining who everybody is and what they're doing and where we are, you've already saved a third of your meeting. You can get into the actual pertinent information faster and more accurately. And let's be honest, nobody likes a meeting that drags on longer than necessary." — Andrew Thompson, Operational Lead, Dreher Consulting